Features of our Voip Routes
VOIP Route features
Some of the advantages of our VOIP Routes
No FAS
FAS service is a service that simulates calls to numbers that are out of network coverage and that provides false billable airtime to the calling party. Our Routes are FAS free.
Tier 1 Interconnects
Interconnects with the tier one operators and a relationship for the past 20 years has allowed us the best market rate.
Reliable
We always have backup VoIP routes provisioned, so you never stop your work. We use our other tools in our suits to intelligently route the calls.
The Problem?
Too many VoIP routes nowadays lack the necessary quality of service (QoS) features. As a result, call drops and poor audio quality have become common issues for users. Additionally, the lack of proper security measures in these routes poses a significant risk of unauthorized access and potential data breaches.
Too many providers are only focused on their margins and cost-cutting measures, neglecting the importance of investing in reliable infrastructure and ensuring a seamless user experience. This short-sighted approach ultimately hampers customer satisfaction and undermines the potential of VoIP technology to revolutionize communication.
Three things a poor voip route can do to your call center business is:
1. Increase call drop rates: A poor VoIP route can result in frequent call drops, leading to frustrated customers and a negative impact on the overall customer experience. This can ultimately harm the reputation of your call center and deter potential customers from engaging with your services.
2. Impede effective communication: A subpar VoIP route may introduce delays, echoes, or distorted audio quality during calls. These issues can hinder effective communication between agents and customers, making it difficult to understand each other and resolve issues in a timely manner.
3. Decrease in productivity: Poor VoIP quality can lead to dropped calls or interruptions, resulting in wasted time and decreased efficiency for both agents and customers. Agents may need to repeat information or start over with troubleshooting, causing frustration and delays in resolving customer issues. Additionally, frequent call disruptions can disrupt the workflow of agents, leading to decreased productivity and potential missed opportunities for sales or customer satisfaction.
The Solution!
TelecomX however prides itself in providing the absolute best VOIP routes in the market. Leveraging 20+ years of industry partnerships and cutting-edge technology, TelecomX ensures that call quality and reliability are unmatched. By optimizing network infrastructure and continuously monitoring for any potential disruptions, TelecomX minimizes the chances of call drops or poor audio quality. This not only enhances the overall customer experience but also boosts agent efficiency by eliminating the need for repeated troubleshooting or call restarts. With TelecomX’s superior VOIP routes, agents can confidently handle customer inquiries, resulting in faster issue resolution and increased customer satisfaction.
Choose TelecomX as your voice partner for these three simple reasons:
- Reliable network connectivity
- Advanced call quality optimisation techniques
- Exceptional customer support
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