Features of our Analytics Insight! Tool
Analytics Insight! Tool
The best features of our Analytics Insight! Tool
Real Time Analytics
Know in real time the best way to optimise your call center operations, from agents productivity to voip routes.
Quick Decision Making
Instantly detect when to change from one carrier to another without disturbing your operations.
Improve Sales
Know when the best time is to talk to your customers based on the analytics monitoring that is constantly happening.
The Problem?
How valuable is it to know when to communicate with your customers?
To cut costs, you joined multiple carriers. Great! The question is, how can you instantly tell when to switch carriers?
How can you recognise sporadic carrier connection instability and establish routing at the appropriate time?
How much independence and flexibility would you gain if you could choose your phone system from any location?
Although the call was placed at an inconvenient time for the customer, the agent is an expert negotiator and the connection is completely stable. Everything is now destroyed.
Find the most effective time to communicate with your customers, strengthen a business with an intriguing technology, and stay away from the following:
- Underutilization of operators’ infrastructure;
- Underutilization of agents’ work times;
- Lower probability of effective customer contacts
The Solution!
Insight! is both an intelligence platform and a platform that supports decision-making in telephony systems. It operates in the cloud, analyses data, and continuously monitors the entire situation.
By developing highly pertinent sets of data that can assist you in tracing new directions for your business, evaluate each of the components of a telephony environment, whether they are considered separately or in combination, such as services, campaigns, gateways, carriers (networks), and call locations.
Create indicator alerts and exercise your freedom to decide quickly regarding the performance of the carriers.
You can monitor each carrier’s usage and performance in real-time and change its operation before it has an impact on your business.
With the aid of Insight!, you can become aware of the various telecommunications realities that could unknowingly have an impact on your company.
The user will be able to assess the effectiveness of an entire ecosystem rather than just a single campaign, gateway, or carrier.
Filter enormous amounts of data, isolate or group them, and create numerous combinations to create 360-degree analyses at various depths. Track the calling performance by geographical area, gateway, campaign, service, telephony network, as well as any combination between them, with the use of detailed information and rapid diagnosis.
- Obtain dashboards and filters for call durations and reachability rates
- Track as necessary configurable reports and alarms;
- View your operations’ occupancy rate in real-time;
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