Features of AI AMD
AI AMD features
Some of the issues our AI AMD can help you with.
Accuracy
The result is an average accuracy greater than 98% of humans connected to agents at all times.
Productivity
Contact Center Managers ensure greater campaign success, greater productivity of agents and quality perceived by the customer.
Fast
From the patterns detected earlier, they are used to identify calls before waiting for a speech, in less than a second;
The Problem?
Do you find it annoying when agents’ limited time is taken up by too many voicemails? It causes ineffective situations, like the agent idly answering auto-responses while clients wait in queue. You may also be dealing with an excessive number of false positives in the contact centre. This occurs when an agent-answering machine or voice mail system is recognised by a classifier as a valid or positive call.
The consequences are:
- Loss of a business opportunity because the call was poorly classified and answered by a potential customer;
- Mailing problems because the dialer may block the contact;
- Unproductivity from your agents who sit idly.
The Solution!
- Analytics is an automatic decision-making mechanism for answering machines that detects patterns like voicemail, invalid number messages, dead air calls, and calls with excessive noise. such as hang up, connect a campaign message, or connect
- In less than a second, they are able to identify calls based on the patterns previously discovered;
- The average accuracy of humans connected to agents is higher than 95% as a result.
In order to avoid billing, it is possible to identify calls with the least amount of delay before waiting for a speech. Average accuracy of humans connected to agents is greater than 98%.
Contact centre managers make sure that campaigns are more successful, that agents are more productive, and that customers perceive quality.
By implementing the solution, contact centre managers ensure increased outbound campaign success as well as increased agent productivity and customer satisfaction.
The best performance tool available allows for uninterrupted operation and continuous improvement of detected patterns.
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