Call Center Dialler features
Some of the features of our TelecomX Dialler
Real Time Dashboard
An effective method for monitoring the performance of a team is by utilising a real-time dashboard that offers valuable insights that can be promptly utilised for action. Take prompt action to enhance the performance of your team by utilising our real-time dashboard.
Web Phone
Now it is possible to initiate telephone conversations without physically holding a telephone device. The web-RTC phone provided by our company presents a practical telecommunication solution tailored to meet the demands of businesses.
Live Phone call monitoring
From the patterns detected earlier, they are used to identify calls before waiting for a speech, in less than a second;
The Problem?
The primary responsibility of call centre agents entails the initiation and reception of telephone communications with customers. The process entails maintaining consistent communication with customers and cultivating a positive rapport with them.
In order to accomplish this task, agents are required to manually initiate phone calls to the telephone numbers of each individual customer in order to establish contact. The process of manually dialling phone numbers consumes a significant amount of time and effort for the agents. Additionally, there exists a significant probability of encountering errors due to the potential for agents to make mistakes during the process of inputting a phone number.
The absence of dialers would have resulted in significant periods of inactivity for call centres, as the manual process of inputting and dialling individual phone numbers is a laborious and time-consuming endeavour. The aforementioned issues have led to the necessity for a software-based solution that effectively initiates calls to phone numbers organised in a sequential manner, thereby facilitating the tasks of the agent and optimising time utilisation.
The Solution!
Call centre agents are required to engage in continuous telephone communication, both making outgoing calls and receiving incoming calls, on a daily basis. The implementation of an auto dialer system within a call centre environment eliminates the need for manual dialling, resulting in a notable enhancement in agent productivity. The act of manually dialling telephone numbers can result in a range of negative consequences, including the potential for misdialing, increased fatigue, time inefficiency, and an increased likelihood of call drops. By implementing automation for this task, it enables the agents to allocate their time and resources towards addressing more urgent and important inquiries. Simultaneously, the implementation of an advanced dialling mechanism capable of detecting answering machines enhances the overall efficiency of your call centre operations.
- Reduce Idle Time
Smart Lead Management
Increased Lead Conversion
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